Complaints

Last updated: September 1, 2026. AV Global accepts service, privacy, accessibility, and professional-conduct concerns through the contact route below.

Raising a concern

Send concerns to info@theavglobal.com with the subject “Complaint,” or call +1 437 828 1662. Include your name, preferred response method, a concise description, relevant dates, and the resolution you are seeking. Do not send confidential documents through a public website form.

How concerns are handled

1. AV Global records and directs the concern to the appropriate person.
2. The team may request limited additional information needed to understand the issue.
3. AV Global communicates its response or available next step using the preferred contact method where practical.

Complaint information is handled under the Privacy Notice and retained only as required for the concern and applicable obligations. An accommodation may be requested at any stage.

Professional or regulatory concerns

If a concern relates to a CICC licensee’s professional conduct or competence, independently confirm that person on the CICC Public Register and review the College’s Complaints Process. The College is independent of AV Global and determines whether a matter falls within its authority. Other authorized professionals may be accountable to a different regulator.

No retaliation

Good-faith feedback and complaints should be handled respectfully and without retaliation. Emergency matters and statutory deadlines should not be submitted through a general website complaint process.